Terms of Service

Sajeya is a marketplace operated by AL-AUREZA LLP, registered at 7/C, Golam Jilani Khan Road, Topsia, South 24 Parganas, West Bengal 700039, India. In these terms, “we”, “us” and “Sajeya” mean that company. We introduce customers to independent beauty professionals — makeup artists, hair stylists and mehendi artists — and provide the tools to book them, pay our booking fee, and keep a record of the service.

We are not the service provider. Artists on this platform are independent professionals, not our employees or agents. They set their own prices, packages and availability, and they perform the service themselves.

The service is an agreement between the customer and the artist. When a booking is confirmed, the customer and the artist make an agreement with each other for the service and for the artist’s charge. Sajeya is not a party to that agreement. What we provide is the platform: finding and verifying artists, the booking itself, the record of it, our booking fee and Booking Assurance. Section 10 sets out what that means when something goes wrong.

You must be 18 or older to create an account, and the details you give us must be accurate. You are responsible for what happens under your account, so keep your password to yourself.

Every account needs a mobile number. If you sign in with Google, Apple or an emailed code, we ask for it before you can book or create an artist profile. We verify email addresses, and we verify mobile numbers by calling them. Artists must have a verified mobile number before they can accept bookings — customers need to know a real, reachable person is coming to them. We may move to an automated code sent by message in future; either way the number is checked before an artist goes live.

We may suspend or close an account that breaks these terms, is used fraudulently, or puts other users at risk.

A booking request is not confirmed until the artist accepts it. Until then, contact details are withheld from both sides. Once confirmed, you and the artist can see what you need in order to coordinate the day, including the address where the service will happen.

Prices are set by the artist and shown itemised on their profile — how many looks, how many hours, touch-ups, how many people are covered, and any travel charge. The price you see when you book is the price recorded for that booking, even if the artist changes their packages later.

When you book, you pay Sajeya’s booking fee — 18% of the artist’s price, GST included. That is our own charge for our own service, and it is the only money that comes to us.

The artist’s charge is paid to her directly, in full, on the day of the service — in cash or online, with both sides confirming it in the app so there is a record. We never hold or handle her money, and nothing is deducted from her.

The total you see before booking is the whole cost: the artist’s price, her travel charge if any, and our fee, each shown separately.

Full details, including when the fee is refunded, are in the Cancellation & Refund Policy.

Our fee is 18% of the artist’s price, paid by the customer at booking, GST included. Of it, 15.25% is our charge and the remainder is GST, which we collect and pay to the government. The tax invoice shows the two separately.

Artists are charged nothing. Listing is free, no commission is deducted, and there is no payout to reconcile — the artist is paid her full price by the customer, directly. She keeps her travel charge in full as well.

• The fee is calculated on the artist’s price only. It is not charged on her travel charge.
• It is charged once, at booking, for the service we have already provided: finding and verifying the artist, holding the date, and Booking Assurance.
• It is refunded in full if the artist declines, does not respond, cancels after confirming, or does not arrive. See the Cancellation & Refund Policy for when it is not refunded.
• If we change the fee, we will publish the change in advance, and bookings already made keep the fee that applied when they were made.

Artists must not take an advance outside Sajeya. Because we hold none of the artist’s money, any advance paid to her directly is outside our reach, and we cannot refund it to a customer on her behalf if the booking fails.

• You confirm you are legally able to provide these services and that your skills and experience are as described on your profile.
• Portfolio photos must be your own work. Photos taken from other artists will be removed and may cost you your account.
• Only photographs from bookings completed on the platform, where the customer has given permission, may carry the Verified badge. You cannot apply that badge yourself.
• Keep your availability accurate. Customers can only book dates you open, and repeatedly cancelling confirmed bookings damages everyone.
• You are responsible for your own taxes, insurance and licences.
• You are solely responsible for the service you provide: your work, your conduct, and the products and tools you use. Use products that are genuine, safe and within their expiry date, keep your tools clean, and ask the customer about allergies or skin conditions before you start. Offer a patch test where a product calls for one.
• Collecting your charge is your responsibility. The customer pays you directly, and that payment is between you and the customer. Sajeya does not collect it, hold it or guarantee it, and is not liable to you if a customer pays late, pays less than the agreed price, or does not pay. What we will do to help is set out in section 10.
• Anything you agree with the customer outside the booking — an extra look, extra people, a change of venue, an advance — is between you and the customer, and is not covered by Sajeya.

• Pay the artist her full charge for the booking, directly, on the day, once the work is done. Not paying an artist is a breach of these terms, and we may suspend or close the account that did it.
• Tell the artist about any allergy, skin condition or sensitivity before she starts, and ask for a patch test if you are unsure about a product. You decide whether to go ahead.
• Make sure the place where the service happens is safe, and that the address and timing you give are right.
• Treat the artist with respect. Harassment, threats or violence towards an artist will close your account and may be reported to the police.

Only customers with a completed booking can leave a review, and reviews cannot be bought or removed on request. Photographs of a customer’s service are private by default and become public only with that customer’s explicit permission, which can be withdrawn.

Do not use Sajeya to harass anyone, to take bookings you have no intention of honouring, to misrepresent who you are, or to move transactions off the platform in order to avoid its protections. Do not attempt to break, probe or overload the service.

We are a platform that connects customers with independent artists. We will always try to help when something goes wrong, but helping is not the same as taking responsibility, and this section sets out where the line is.

What we are responsible for. Our own service: the platform working as described, checking artists in the way we say we do (a call to the artist’s number and a look at her profile — not a criminal-record check), handling our booking fee and its refunds under the Cancellation & Refund Policy, and Booking Assurance if your artist does not arrive.

What we are not responsible for. Sajeya is not a party to the agreement between a customer and an artist, and is not liable for:

• Payment between customer and artist. A customer not paying, paying late, or paying less than the agreed price; or a dispute over the amount. We do not collect, hold or guarantee the artist’s charge.
• The service itself. The look, its quality or whether you like it; how long it lasts; the products and tools the artist uses; and any reaction, allergy, irritation or injury that comes from them.
• What happens between the two of you. Arguments, disputes, rudeness, threats, violence, theft, or damage to belongings, clothes, jewellery or property, during or around a booking.
• Arrangements made outside a booking. Advances, extra services, extra people, changed venues or dates agreed directly between you, and anything booked or paid for off Sajeya.
• What users tell us and each other. Profiles, photographs, prices and descriptions are written by artists; addresses and details are given by customers. We check what we say we check, and no more.
• Lateness, travel and the venue. Beyond what Booking Assurance provides for an artist who does not arrive.

Each of these is a matter between the customer and the artist, and any claim about it lies against the person responsible, not against Sajeya.

How we help. When something goes wrong we will, where we reasonably can: share the booking record with both sides (the agreed package and price, the confirmation, the arrival and payment logs, and any photographs); contact the other person; take a decision on our own fee under the refund policy; suspend or close the account of someone who has broken these terms; and give records to the police or a court when the law requires it. We do this as a courtesy. It does not make us a party to the dispute, it is not an admission of responsibility, and we cannot recover money from one user for another.

What we are not liable for. We are not liable for indirect or consequential loss, or for loss of profit, opportunity or reputation.

Our total liability for any claim relating to a booking is limited to the booking fee paid for that booking, together with any amount payable under our Booking Assurance.

Nothing in these terms limits our liability for death or personal injury caused by our own negligence, for fraud, or for anything that cannot be limited or excluded under Indian law, and nothing here takes away the rights a consumer has under the Consumer Protection Act, 2019.

If you are an artist, you indemnify us against claims arising from your own acts or omissions in performing a service, from any breach of these terms, and from any content you upload that is not yours to use. We ask no equivalent indemnity from customers.

Neither Sajeya nor an artist is responsible for failing to perform because of an event beyond reasonable control — including natural disaster, flood, epidemic, riot, strike, government restriction, or failure of power or telecommunications networks.

Where a booking cannot go ahead for such a reason, our booking fee is refunded in full. This does not apply where an artist simply chooses not to attend, which is covered by the Cancellation & Refund Policy.

If you close your account, or if we close it, confirmed bookings already in place are not cancelled by that alone. Either party may still cancel them under the Cancellation & Refund Policy, and any refund due is paid in the normal way. We keep the records described in our Privacy Policy for as long as the law requires.

On a confirmed booking, an artist can send someone she chooses a link showing the area she is working in and when she expects to finish, and can tap to tell that person if something is wrong. Customers and artists can see each other’s phone numbers once a booking is confirmed.

Sajeya is a booking platform, not an emergency service. We do not monitor bookings, we have nobody on duty at night, and we cannot send anyone to you. These tools share information with a person you choose; they do not summon help, and they depend on your phone, your internet connection, and that person being reachable. In an emergency, call 112.

Using them is optional and nothing on the platform requires it. Declining a booking for any reason costs an artist nothing.

We may update these terms as the platform develops. We will change the date above, and significant changes will be communicated to you.

These terms are governed by the laws of India.

The courts at Kolkata, West Bengal have exclusive jurisdiction over any dispute arising out of these terms — except that nothing in this clause limits a consumer’s right to approach a consumer commission having jurisdiction where they reside or work, as provided by the Consumer Protection Act, 2019.

Before starting proceedings, please write to our Grievance Officer through the contact page. Most disputes are resolved faster that way, and we acknowledge every complaint within 48 hours.