Contact us

Email

support@sajeya.inWe reply within one working day.

Phone

+91 87773 48991Monday to Saturday, 10am – 7pm IST.

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints that have not been resolved through the routes below may be escalated to our Grievance Officer.

Irfan Khan
Grievance Officer, Sajeya (AL-AUREZA LLP)
accounts@sajeya.in · +91 87773 48991

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

Sajeya is operated by AL-AUREZA LLP. Its principal place of business, published as required by the Consumer Protection (E-Commerce) Rules, 2020, is:

You don’t need an account to ask a question. Message us with your city, your date and what you’re looking for, and we’ll point you to artists who are free and suit your look.

If something has gone wrong — an artist hasn’t arrived, or the service wasn’t what you booked — the fastest route is to report it on the booking in your dashboard, because that attaches your message to the full record of the day. Our refund policy explains what happens next.

If you can’t get into your account, email or call us using the details at the top of this page.

Read Become an artist first — it covers how joining and verification work. If you’d rather talk to someone before creating a profile, message us.

Logged-in customers and artists can send us a question directly from their dashboard. It stays private between you and our team, and you’ll get a notification here when we reply.

To ask for a copy of your data, correct it, or delete your account, see the Privacy Policy and write to us at support@sajeya.in.